www射-国产免费一级-欧美福利-亚洲成人福利-成人一区在线观看-亚州成人

USEUROPEAFRICAASIA 中文雙語Fran?ais
Business
Home / Business / Companies

Chinese consumers demand Apple action over complaints

Xinhua | Updated: 2013-04-01 09:33

BEIJING - The China Consumer's Association has asked Apple Inc to "sincerely apologize to Chinese consumers" and "thoroughly correct its problems", after the US firm took little action to address waves of criticism.

In a statement posted on the CCA's website, Apple Inc was told to equalize the warranty periods in China compared with other countries. Buyers of iPads, after the company admitted the device is classifiable as a portable computer, are entitled to two-year after-sale service packages for its key components, said the statement.

Apple should inform consumers if refurbished parts are used when repairing broken devices, and repair costs should be counted accordingly, the statement said.

The CCA made clear its specific demands after Apple Inc responded indifferently to consumers' repeated complaints despite intensive exposure in the Chinese media.

In a special program to mark the International Day for Protecting Consumers' Rights on March 15, national broadcaster China Central Television?accused Apple of offering discriminatory after-sales services in China.

On the same day, the CCA unveiled a report detailing that complaints about after-sale service account for 25.6 percent of the total 2,170 complaints it has received about Apple products, seven percentage points higher than the averaged data for the home appliance sector.

The CCA said that, in 2012, it twice urged Apple to properly handle the complaints but only received half-hearted replies, with the real problems unsolved.

Even after the March 15 CCTV show, Apple released only a 200-character statement saying it is dedicated to making first-class products and attaches high importance to every consumer's ideas.

Netizens labeled it a "typical official reply full of empty talk".

Analysts said Apple arrogance is sustained by its strong market presence in China. Its innovative products and aggressive marketing strategy have made it fearless of consumers' frowns.

Su Haopeng, a law professor with the University of International Business and Economics, said it is the company's social responsibility to respect consumer rights, while it should not abuse its market predominance to hurt their interests.

"Apple Inc's unfair and unreasonable rules have infringed consumer's legitimate rights," he said.

Wang Huijuan, a lawyer with the Beijing Hualian Law Firm, said the government should raise the penalties for home appliance repair disputes, as the current fine of 30,000 yuan ($4,830) is too light to deter lawbreakers.

Most Viewed in 24 Hours
Copyright 1995 - . All rights reserved. The content (including but not limited to text, photo, multimedia information, etc) published in this site belongs to China Daily Information Co (CDIC). Without written authorization from CDIC, such content shall not be republished or used in any form. Note: Browsers with 1024*768 or higher resolution are suggested for this site.
License for publishing multimedia online 0108263

Registration Number: 130349
FOLLOW US
主站蜘蛛池模板: 91精品国产高清久久久久久91 | 一级毛片不收费 | 亚洲精品日韩中文字幕久久久 | 69久成人做爰视频 | 亚洲欧美影院 | 久草在线视频网 | 国产精品视频久久久久 | 国产成人精品视频在放 | 国产精品6 | 国产91精品一区二区麻豆亚洲 | 国产孕妇做受视频在线观看 | 中文字幕一区二区三区有限公司 | 国产免费爽爽视频免费可以看 | 久久久久18| 草草影院ccyy| 图片区偷拍区小说区 | 日韩美女一级视频 | 国产综合精品一区二区 | 天堂8中文在线最新版在线 天堂8资源8在线 | 国产日韩亚洲不卡高清在线观看 | 国产三级国产精品 | 亚洲欧美日韩精品香蕉 | 美女视频黄色在线观看 | 国产一区二 | 免费观看视频成人国产 | 一级一级一片免费 | 日本欧美一区二区三区高清 | a毛片免费全部在线播放毛 a毛片免费视频 | 久久久久久久久国产 | 国产在线爱做人成小视频 | 最新国产中文字幕 | 久久久久日韩精品无 | 免费一级在线 | 日韩三级一区 | 欧美日韩在线视频一区 | 日日摸日日碰夜夜97 | 国产精品短视频免费观看 | 久久中精品中文 | 99在线视频免费观看 | 国产精品免费视频一区二区三区 | 欧美精品在线视频观看 |