www射-国产免费一级-欧美福利-亚洲成人福利-成人一区在线观看-亚州成人

US EUROPE AFRICA ASIA 中文
Business / Industries

WTTC: Reinventing customer experience is key to success

By Zhang Chunyan (chinadaily.com.cn) Updated: 2015-04-24 23:55

WTTC: Reinventing customer experience is key to success

Business leaders give speech at the World Travel & Tourism Council Global Summit in Madrid in April 2015. [Photo by Zhang Chunyan/China Daily]

Reinventing the customer experience is the key for the whole travel industry, president of the World Travel & Tourism Council said.

The world's most successful tourism companies are those which focus on the benefits of reinvention and innovation, David Scowsill, president of the WTTC said at the organisation's Global Summit in Madrid on Apr 15.

Scowsill said that disruption and reinvention of whole industry, of business models was a positive, organic process driven by the consumer.

"It is the consumer who drives all the change, and it is the consumer that leaps quickly to new brands that satisfy their demands," Scowsill said.

"Indeed, the dismantling of existing business models, fuelled by today's enabling digital technologies, is cutting a disruptive swathe through so much or our industry, from hotels to cruising to car rental to airlines."

He noted that the fast growth of mobile applications is rapidly changing consumer habits, and not just amongst younger travellers.

WTTC: Reinventing customer experience is key to success

David Scowsill, president of the World Travel & Tourism Council.

The theme of this year's WTTC Global Summit is 'Disruption and Reinvention,' which were discussed by leaders from across politics, celebrity, business and the tourism sector.

"Social media has come of age as a powerful two-way communications channel, which is a significant force to be reckoned with," he added.

"The traditional is being contested and disrupted by the shock of the new."

Scowsill said, "In response, established industry players continue to reinvent the way that they do business."

The WTTC is the global authority on the economic and social contribution of tourism. It promotes sustainable growth for the industry, working with governments and international institutions to create jobs, to drive exports and to generate prosperity.

The two-day Global Summit 2015, which is the most influential annual gathering of tourism leaders, is being hosted by the Comunidad de Madrid and Ayuntamiento de Madrid, supported by the Ministerio de Industria, Energía y Turismo del Gobierno de Espa?a.

Speakers include José Manuel Barroso, former president of the European Commission; Ana Botín, executive chairman, Banco de Santander; Petra Nemcova, founder, Happy Hearts Fund; and Richard Leakey, founder, Turkana Basin Institute.

Hot Topics

Editor's Picks
...
主站蜘蛛池模板: 欧美在线播放成人a | 亚洲精品一区专区 | 91精品成人 | 泰国情欲片寂寞的寡妇在线观看 | 深爱激情五月网 | 草草影院www色欧美极品 | 国产美女精品一区二区三区 | 国产99视频精品免费视频7 | 国产1区2区三区不卡 | 五月久久噜噜噜色影 | 久久久久久久久久久视频国内精品视频 | 国产99视频精品免费视频7 | 免费在线观看a级片 | 亚洲国产精品一区二区三区 | 性生活视频网 | 九九热爱视频精品视频高清 | 日本69xxxxxxxxx69 日本a v 黄 日本aaaa级 日本aaaa级毛片在线看 | 欧美操操操操 | 欧美日本高清视频在线观看 | 欧美激情精品久久久久久久久久 | 一级毛片视频免费 | 91在线一区二区三区 | 成年视频在线 | 成人国产在线观看 | 亚洲伊人久久综合影院2021 | 久草视频在线网 | 免费特黄一区二区三区视频一 | 亚洲高清国产一线久久 | 狠色狠狠色狠狠狠色综合久久 | 国产成人精品免费视频大全软件 | 99视频精品全国在线观看 | 成人国产精品久久久免费 | 亚州黄色网址 | 欧美一级久久久久久久大 | 亚洲wwww| 美女张开大腿让男人桶 | 国产亚洲精品久久精品6 | 一区自拍 | 五月色婷婷综合开心网亚 | 一区二区三区成人 | 另类专区亚洲 |