www射-国产免费一级-欧美福利-亚洲成人福利-成人一区在线观看-亚州成人

chinadaily.com.cn
left corner left corner
China Daily Website

Bank customers' satisfaction up

Updated: 2012-07-11 10:29
By Wang Xiaotian ( China Daily)

Customer satisfaction with retail banks in China has improved this year due to "significant" increases in satisfaction with fees and problem resolution, according to a survey released by JD Power Asia Pacific Inc on Tuesday.

Overall satisfaction in 2012 improved by two points to 687 on a 1,000-point scale from 2011, after having experienced an eight-point decline in 2010, the company said. Customer satisfaction with fees increased by 38 points, and on transactions it rose by 31 points, while satisfaction with problem resolution improved 59 points from 2011.

"The cancellation of 34 items regarding service fees, announced in 2011 by the banking regulator, is likely to have influenced the improvement in satisfaction with fees among customers in China," said Steven Zou, senior manager of financial services at the company.

Satisfaction with large commercial banks increased seven points from 2011, while satisfaction with joint-stock banks declined by four points, primarily because of a decline in satisfaction with problem resolution and accommodations, it said.

Satisfaction with six overseas banks, including HSBC, Citibank and Standard Chartered Bank, fell below average both among general and VIP clients. A total of 6,651 retail-banking customers in 16 cities were questioned in the survey, which examined the operations of 24 banks in China.

Shenzhen Development Bank ranked the highest in customer satisfaction, followed by China Everbright Bank and China Merchants Bank Co Ltd. Shanghai Pudong Development Bank Co Ltd ranked the highest among customers with VIP accounts.

Among customers of the highest-performing banks, 44 percent said they "definitely will not" switch to a different lender. In addition, 51 percent of those customers said they will use other products from the same bank, and 49 percent said they "definitely will" recommend the bank to others.

The survey measures customer satisfaction regarding transactions, product offerings, account information, accommodations, fees, and problem resolution.

While bank customer satisfaction is on the rise in China, a significant gap in overall satisfaction levels still remains between China and the United States, said Rockwell Clancy, vice-president of global financial services at JD Power and Associates, parent company of JD Power Asia Pacific.

"While transactions are important satisfaction drivers across markets, fees have emerged as the most important in China. In-person and ATM transactions account for much of the satisfaction gap between Chinese and US customers."

Clancy said there are more issues in China with branch appearance and ATM availability, and branch satisfaction gaps continue to be driven by longer waiting times and poorer service.

wangxiaotian@chinadaily.com.cn

Bank customers' satisfaction up

 
8.03K
 
...
...
...
主站蜘蛛池模板: 99久久国产综合精品1尤物 | 一级特级aaa毛片 | 久揄揄鲁一二三四区高清在线 | 欧美大片毛片aaa免费看 | 欧美日韩精品一区二区三区视频在线 | 精品一区二区在线欧美日韩 | 久久精品国产精品亚洲精品 | 久久精品免费观看 | 久久亚洲欧美成人精品 | 国产免费爽爽视频免费可以看 | 韩国毛片免费 | 精品国产三级a∨在线 | 欧美日韩在线视频不卡一区二区三区 | 色综合久久一本首久久 | 欧美一区二区三区在线视频 | 欧美亚洲国产成人不卡 | 国产一区二区三区免费在线观看 | 国产精品久久久久影院色老大 | 亚洲男人天堂2017 | 成年人免费在线观看网站 | 国产精品亚洲第一区柳州莫青 | 欧美一级毛片欧美一级无片 | 韩国美女激情视频一区二区 | 台湾三级在线播放 | 日本在线理论片 | 午夜香蕉成视频人网站高清版 | 两性色午夜视频免费国产 | 一级做a爱片特黄在线观看 一级做a爱片特黄在线观看免费看 | 久久一级视频 | 国产日韩欧美一区二区 | 亚洲视频 欧美视频 | 日黄网站 | 亚洲国产人成中文幕一级二级 | 毛片在线播放网址 | 免费观看大片毛片 | 欧美成人xxxx | 三级全黄a | 99精品国产高清一区二区三区香蕉 | 欧美做爱毛片 | 456亚洲老头视频 | 久草在线新首页 |