Apple of consumers' discord

Apple Inc finally apologized to customers for its poor after-sales service in China after being criticized by the media for days. It's a pity that the media, rather than the law, forced Apple to admit its shortcomings, says an article in Southern Metropolis Daily. Excerpts:

On April 1, Apple CEO Tim Cook issued a letter of apology, saying that the company would take measures to improve its after-sales service in China. But the apology from Cook came after days of the media highlighting the defects in Apple's operations in China.