售后問(wèn)題

海淘一族也不是順風(fēng)順?biāo)模龅绞酆髥?wèn)題怎么辦，以下這些表達(dá)可以幫助你和國(guó)外客服溝通。

賬號(hào)登陸出現(xiàn)問(wèn)題

?My account is (賬號(hào)郵箱), and I can't log on with my password. Could you please help check my account and confirm my registration status？ Thanks.
我的賬號(hào)是xxx，現(xiàn)在用我的密碼無(wú)法登陸賬號(hào)，能否幫我查看一下賬號(hào)注冊(cè)狀態(tài)？謝謝。

催促網(wǎng)站發(fā)貨

?My order number is (訂單號(hào)), which was placed on (訂單日期). I kindly request you accelerate the processing. Thanks.
我的訂單號(hào)是XXX，某月某日下單，請(qǐng)快一點(diǎn)發(fā)貨謝謝。

要求發(fā)貨合箱

?My order number is (訂單號(hào)), which was placed on (訂單日期). I'm writing to ask if you could ship all things that I ordered in a single package, instead of separating them into several packages. Thank you.
我的訂單號(hào)是XXX，某月某日下單。我想詢(xún)問(wèn)一下是否可以把我的訂單都合在一起發(fā)貨，不要分開(kāi)發(fā)貨，謝謝。

申請(qǐng)退貨

?My order number is (訂單號(hào)), which was placed on (訂單日期). I'd like to return the item as the color is different from what I expected. Could you offer me free shipping label so that I can return it? Thanks.
我的訂單號(hào)是XXX，某月某日下單。由于寶貝的顏色和我想的不一樣，現(xiàn)在想退貨。可否給我一個(gè)免費(fèi)退貨標(biāo)簽？謝謝。

追問(wèn)快遞號(hào)

?My order number is (訂單號(hào)), which was placed on (訂單日期). Is it possible that I have the tracking number of it? Thanks.
我的訂單號(hào)是XXX，某月某日下單。可否告知快遞追蹤編號(hào)？謝謝。

要求退回差價(jià)

?My order number is (訂單號(hào)). I have purchased the item from your website only to notice a few days later that its price has dropped about $8. Could you refund me the price difference to my original credit card, please? Thanks.
我的訂單號(hào)是XXX。我從你們網(wǎng)站買(mǎi)了這件商品沒(méi)幾天就發(fā)現(xiàn)寶貝降了8刀。你能不能給我補(bǔ)回差價(jià)，把錢(qián)打到原信用卡賬號(hào)上呢？謝謝。

追問(wèn)砍單原因

?My order number is (訂單號(hào)), which was placed on (訂單日期). I found that you have cancelled it without notifying me. May I know the reason?
我的訂單號(hào)是XXX，某月某日下單。我發(fā)現(xiàn)你們沒(méi)有通知我，就把我的訂單取消了，可否告知原因？

修改送貨地址

?My order number is (訂單號(hào)), which was placed on (訂單日期). Is there any chance I could change my shipping address? The new address is XXX. Thanks.
我的訂單號(hào)是XXX，某月某日下單。能否修改一下我的送貨地址？我的新地址是XXX。謝謝。

▌售后相關(guān)詞匯

online dispute 網(wǎng)上糾紛

negative comment/feedback 差評(píng)

rate this item 給寶貝評(píng)分

write a review 評(píng)價(jià)

buyers shows 買(mǎi)家秀

change or cancel an order 修改或取消訂單

track a package/parcel 追蹤包裹

returns and refunds 退貨、退款

replace or exchange items 換貨

return a gift 退還禮品

check return status 查看退貨狀態(tài)

print return label 打上退貨標(biāo)簽

prepare package 準(zhǔn)備包裹

掌握了以上英語(yǔ)，相信上各大海淘網(wǎng)站，從支付到個(gè)人信息填寫(xiě)，再到和客服反映問(wèn)題都沒(méi)有問(wèn)題了！

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（來(lái)源：中國(guó)日?qǐng)?bào)網(wǎng)雙語(yǔ)新聞微信，實(shí)習(xí)生：郎雯潔，編輯：祝興媛，左卓）