久久亚洲国产成人影院-久久亚洲国产的中文-久久亚洲国产高清-久久亚洲国产精品-亚洲图片偷拍自拍-亚洲图色视频

您現(xiàn)在的位置: Language Tips> Columnist> Liu Shinan  
 





 
Hassle over defective cell phone
[ 2007-08-22 14:42 ]

I bought a Motorola mobile phone last week. A few days later I found the sound of the phone was odd, like that of a radio not tuned properly. I went back to the shop and asked for a replacement, backed with the "three warranties policy", which says that the customer can return a commodity if it is defective within seven days after purchase or ask for a replacement within 15 days.

The salesgirl made a few calls with the phone and told me the sound was all right. I was not surprised by her answer but insisted I be given a new phone. Realizing that she had met a tenacious customer, the salesgirl said she could replace it provided I proved that the defect was "not the consequence of improper use".

I was angered by the answer. How could one do anything to a mobile phone to cause sound distortion? A problem with the sound quality can only be caused by a malfunction of the audio-frequency magnifier in the machine. Obviously the defect could not have been caused by my "improper use". What's more, there was no sign of physical damage to the phone.

But she insisted: "I'm sorry, sir, it's our rule. Look at these warranty terms on the back of the invoice where you signed your name." Yes, I signed under the terms which state that any request for a refund or replacement should be accompanied by a certificate from the producer's service center.

I had no alternative but call at Motorola's service center. There were a dozen or so customers waiting there. About 15 minutes later, it was my turn. A service woman tried my phone and told me it needs to be tested. The phone was then taken to a backroom.

After another 25 minutes, my phone was brought back. The service woman admitted that the defect was caused by a glitch inside the phone. She signed a certificate and told me to go back to the shop to get a new one.

At the shop they gave me a new phone "just taken from the warehouse". I asked for more units to choose from but was told it was the only one they had in stock. Responding to my doubts, they swore they were telling the truth. "Or you can come a few days later when more phones arrive from the plant," they said.

I knew I had to accept what I was given, because I could not afford to waste more time on the matter.

Though no fault of mine, I had to spend so much time and energy to enforce my rights as a consumer. In other words, I paid for Motorola's mistake. Should the company compensate me for the time, energy and money (travel fare) I had spent? It should, but I doubt it, nor would any other manufacturer in a similar case.

My wife said: "Be content with what you have attained. They've done their best to replace the substandard phone with a new one."

She may be right. Manufacturers today provide a much better after-sale service than in previous years. Consumers should feel content with the progress. But I still find I was unjustly treated. In the final analysis I had paid the cost for a company to make good a defective product. The final price I paid had been raised in fact.

To be honest, I would not go to Motorola asking for compensation. Most other consumers would not either, for they know the time and energy they spend would far exceed the compensation they may get.

However, something should be done to counter this unfairness. It was due to some customers' fight for compensation years ago that led to today's "three warranties policy" and the law on protection of consumers' rights.

Our legislature and government should take a fresh look at the warranties to make it more amenable to consumers.


Email: liushinan@chinadaily.com.cn


                

                                  (China Daily 08/22/2007 page10)

 

 

About the author:
 

劉式南 高級編輯。1968年畢業(yè)于武漢華中師范學院(現(xiàn)華中師范大學)英文系。1982年畢業(yè)于北京體育學院(現(xiàn)北京體育大學)研究生院體育情報專業(yè)。1982年進入中國日報社,先后擔任體育記者、時政記者、國際新聞編輯、要聞版責任編輯、發(fā)稿部主任、《上海英文星報》總編輯、《中國商業(yè)周刊》總編輯等職。現(xiàn)任《中國日報》總編輯助理及專欄作家。1997年獲國務院“特殊貢獻專家政府津貼”。2000年被中華全國新聞工作者協(xié)會授予“全國百佳新聞工作者”稱號。2006年獲中國新聞獎二等獎(編輯)。

 
 
相關(guān)文章 Related Stories
 
         
 
 
 
 
 
         

 

 

 
 

48小時內(nèi)最熱門

     
  癡情的祈禱:My prayer
  Click《人生遙控器》(精講之八)
  《這個殺手不太冷》主題曲:Shape of my heart
  樣樣精通,樣樣稀松?
  “剩飯”怎么說

本頻道最新推薦

     
  Cold turkey: Can you dig it?
  是故意“不顧”還是“顧不上”?
  Been there, seen that
  中文店招英譯絕非易事
  A definition of sorts

論壇熱貼

     
  怎么翻譯“你冤枉我”?
  “不服” 怎么翻譯
  how to say “舉手之勞”
  參加BBC在線競賽 獲免費倫敦游機會!
  Penny for your thoughts?
  怎么翻譯‘公益廣告'






主站蜘蛛池模板: 亚洲国产欧洲综合997久久 | 国产一区二区三区免费在线观看 | 色噜噜亚洲男人的天堂 | 日韩美女网站 | 亚洲成人在线免费视频 | 成年女人色毛片免费 | 中国一级做a爰片久久毛片 中日韩欧美一级毛片 | 综合久久99久久99播放 | 伊人色综合7777 | 996久久国产精品线观看 | 国产只有精品 | 日本精品一在线观看视频 | 欧美激情综合亚洲五月蜜桃 | 性8sex亚洲区入口 | 波多野结衣在线不卡 | 国产极品一区 | 国产日韩欧美在线一二三四 | 久久精品免费一区二区视 | 五月天激激婷婷大综合蜜芽 | 国产美女在线一区二区三区 | 亚洲成年人网址 | 亚洲国内精品自在线影视 | 日本在线亚州精品视频在线 | 日韩理论在线 | 国产综合久久久久 | 深夜国产 | 成人无遮挡毛片免费看 | 日本亚洲欧美高清专区vr专区 | 国产高清精品自在久久 | 美女视频在线观看黄 | 亚洲精品成人在线 | 免费看欧美xxx片 | 香蕉依依精品视频在线播放 | 成年人视频在线免费播放 | 深夜福利国产福利视频 | 亚洲成a人片 | 久久凹凸 | 爱爱爱久久久久久久 | 国产精品99久久久久久人 | 色一情 | 亚洲欧美日韩在线一区 |